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Frequently Asked Questions (FAQ)
1)
What is an electronic statement (e-statement)?
2)
Is my statement information secure?
3) How do I sign up for e-statements?
4) Do I have to sign up for online banking in order to
5) Will I be able to print and store my e-statements?
6) Can I have my e-statement sent to more than one
7) Can I have e-statements for multiple accounts?
8) What if I change my email address?
1) What is an electronic statement (e-statement)?
Answer 1) An e-statement is a paperless account statement that is sent out via an Internet-based distribution system. So instead of receiving your account statement through the mail, you will now access it online. Your e-statement looks exactly like your paper statement, and even includes your check images, but it's faster because you receive your account statement on the first business day following the end of your statement cycle period. And it’s more convenient and environmentally friendly than traditional paper statements too.
2) Is my statement information secure?
Answer 2) Yes. We take our customers' privacy and security very seriously at American Savings, FSB. Both the e-statement system and your email communications are encrypted and protected by passwords selected by you, so you control all access to your statements.
3) How do I sign up for e-statements?
Answer 3)
e-Statement Enrollment Forms are available at any branch location or you can
download a
form here. When complete, you can drop it off at any of our branches or
mail it to us at: American Savings,
FSB
8230 Hohman Avenue
Munster, IN 46321
4) Do I have to sign up for online banking in order to receive an e-statement?
Answer 4) No. When your new statement is available, a secure email will automatically be sent to you with a link you your e-statement login.
5) Will I be able to print and store my e-statements?
Answer 5) Yes. You will be able to print a copy of your e-statement upon receiving it, and you can save viewable e-statements to your computer's hard drive or some form of removable media. Your e-statements will remain available in the system for three months. Saved e-statements can then be printed again at any point in the future. (Please keep in mind that if you choose to store a copy of your e-statement on a computer or some form of removable media for any reason, then we strongly encourage you to follow safe computing practices and to perform regular backups of any files that you deem important. We are not responsible or liable for the loss or theft of any files that you chose to save or store on a computer or any form of removable media.)
6) Can I have my e-statement sent to more than one email address?
Answer 6) No, your e-statement can only be sent to one email address, which you will be asked to provide to us upon enrollment.
7) Can I have e-statements for multiple accounts?
Answer 7) Yes, but each account will need to have its own User ID and Password.
8) What if I change my email address?
Answer 8) In order to continue receiving your e-statements, you will need to notify us of your email address change. This can be done by emailing us through our Online Feedback Form or by calling our Munster branch at (219) 836-5870 during normal business hours.
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