Our Commitment to
Security and Privacy
Ensuring data security and protecting a
customer's privacy is important to American Savings, FSB.
We respect your right
to privacy and take every precaution to provide you with the same level of
privacy within our virtual branch that you receive through more traditional
bank delivery channels. We hope the
following statements will assist customers in understanding how we collect,
use, and protect the
nonpublic personal information provided to us,
both through our branches and on our Web site.
For more information regarding the American Savings, FSB
please email us.
First, we must define
▪ The terms we, our and us,
as used in this notice, refer to American Savings,
▪ The terms you and your refer to
all of our consumer customers who have a continuing relationship with us,
such as a deposit account, a loan account, a self-directed Individual
Retirement Account where we act as custodian or trustee, or a debit card.
▪ Nonpublic personal information means
information about you that we collect in connection with providing a
financial service to you. This does not include information that is
available from public sources, such as telephone directories or government
▪ An affiliate is a company we own or
control, a company that owns or controls us, or a company that is owned or
controlled by the same company that owns or controls us. Ownership does not
mean complete ownership, but means owning enough to have control.
▪ A nonaffiliated third party is a company
that is not an affiliate of ours.
The Information That We Collect
We collect nonpublic
personal information about you from the following sources:
▪ Information we receive from you on applications
or other forms
▪ Information about your transactions with us
▪ Information about your transactions with our
▪ Information about your transactions with
nonaffiliated third parties
▪ Information from a consumer reporting agency
If Visitors Browse
the American Savings Site
We may collect and store the name of the
domain from which they access the Internet, as well as the date and time. We
may use this information strictly for monitoring the number of visitors to
different areas of our Web site.
Security and Integrity
of Your Nonpublic Personal Information
We limit employee access to your
nonpublic personal information to only
those bank administrators with a business reason for knowing such
information. We maintain physical
electronic and procedural safeguards that comply with federal standards to
guard your nonpublic personal information. We
also educate all employees about the importance of confidentiality
and customer privacy.
The bank requires all third parties with a business need to access
this information to adhere to similar and equally stringent privacy
policies. Personal information may be supplied to a third party: in order to
process a customer transaction; if the customer requests it;
if the disclosure
is required or allowed by law (i.e. exchange of information with reputable
reporting agencies, subpoena, or the investigation of fraudulent activity,
etc.); or for marketing purposes of which the customer has been previously
informed and has been given the opportunity to decline.
Nonpublic Personal Information Disclosure
We will not disclose your nonpublic personal information to
nonaffiliated third parties, except as permitted by law. We do not disclose
nonpublic personal information about former customers, except as permitted
by law. We may disclose nonpublic personal information to financial service
providers, such as the American Financial Services
Limitations on Disclosure
The limitations we impose on the use of nonpublic personal information
disclosed are restricted to other financial institutions with which we have
joint marketing agreements. We only allow direct mail and telephone
Fact Act Notice
We may report information
about your account to credit bureaus. Late payments, missed payments, or
other defaults on your accounts may be reflected in your credit report.
Annual Error Resolution Notice
In case of errors or questions about your electronic transfers,
contact us as soon as you can if you think your statement or receipt is
wrong or if you need more information about a transfer listed on your
statement or receipt. We must hear from you no later than 60 days after we
sent the FIRST statement on which the problem or error appeared.
▪ Tell us
your name and account number (if any)
the error or the transfer you are unsure
about, and explain,
as clearly as you can, why you
believe it is an
error or why you need more
▪ Tell us the dollar amount of the
If you tell us orally, we may require
that you send us your complaint or question in writing within 10 business
We will determine whether an error
occurred within 10 business days after we hear from you and will correct any
error promptly. If we need more time, however, we may take up to 45 days to
investigate your complaint or question. If we decide to do this, we will
credit your account within 10 business days for the amount you think is in
error, so that you will have the use of the money during the time it takes
us to complete our investigation. If we ask you to put your complaint or
question in writing and we do not receive it within 10 business days, we may
not credit your account.
For errors involving new accounts,
point-of-sale, or foreign-initiated transactions, we may take up to 90 days
to investigate your complaint or question. For new accounts, we may take up
to 20 business days to credit your account for the amount you think is in
We will tell you the results within
three business days after completing our investigation. If we decide that
there was no error, we will send you a written explanation.
You may ask for copies of the
documents that we used in our investigation.